1. We accept order for same day delivery. There is the express fee for some small destinations if you order for the same day
delivery. The additional express fee will be added to the initial sum of the order.
If you order flowers to rural areas on Saturday night or Sunday, please be prepared that your order might be postponed until
Monday or we may request additional delivery fee. We'll contact you on phone or by e-mail if such issue occurred.
2. We accept orders for Saturday and Sunday delivery. Sunday delivery is possible if you order before 1 p.m. recipient's
time. If you need an urgent delivery same day on Saturday night or Sunday, please call us to be informed of the possibility.
3. We work 7 days a week. You may reach us on phones listed at the site. Please, note the time difference, check your local
time and choose the right phone number to reach.
Unfortunately, there are some situations that are entirely out of our control and for which we cannot
guarantee our products. These situations include:
- Severe Weather and Other Acts of God: If delivery is delayed because of inclement weather or delivery becomes unavailable to a
particular location, we will do our best to inform you of the problem and make alternate
arrangements for delivery if at all possible.
- Delivery Refused by Recipient: If the intended recipient refuses to accept the delivery, we cannot guarantee a refund if
the package contains perishable goods such as flowers or food.
- Recipient Absent at Time of Delivery: If the recipient is not available at the time of delivery, and depending upon the
delivery location, the delivery person may leave a message or secure the gift in a safe place for the recipient to retrieve when
they return. Perishable goods can be harmed by extreme temperatures, and flowers in particular need to be cared for promptly upon
arrival. If you are unsure that someone will be available to accept the delivery when it arrives, please use the "Comments" field
on the order page to specify a neighbor or other secure location where your package may be left. ASAP flowers cannot be held
responsible for packages damaged by exposure or neglect after delivery has been attempted.
- Incorrect or Incomplete Address Provided: ASAP flowers cannot be held responsible for deliveries to incorrect or
incomplete addresses once the customer has verified the receiving location as correct. If the recipients address is incorrect and
the delivery was attempted but refused, the address can be corrected and delivery reattempted for an additional fee. If we received
an incorrect address and the delivery was made, the customer assumes responsibility for the entire purchase. Incomplete addresses,
particularly those intended for delivery to offices or apartment buildings, can substantially delay delivery. We will attempt to
contact you as soon as we are notified of any difficulty with delivery, and if you cannot be reached, we will attempt to contact
the recipient to request a corrected address. There may be additional fees if delivery must be reattempted. The condition of
perishable items cannot be guaranteed in any of the above circumstances.
- Packages Left in Offices or Mail Rooms: Products sent to businesses or buildings where deliveries must be made to a
central mail room or receptionist may be delayed internally. Generally, these are inhospitable environments for perishable goods.
Please ensure your recipient knows to expect a delivery so that your package may be cared for as soon as possible upon arrival.
4. The more contact recipient's information you provide the better is the result! If you provide us with the phone and
address of the recipient then we give you 100% that your order will be delivered on time.
- if you do not have the recipient's phone but you know the recipients personally and the contact information is 100% precise then
we also give you 100% that we will reach the recipient on time
- if you order something for the person for the first time and do not know his/her full contact information then please
1. choose address verification service while making the order. (In this case the money will be refunded if the recipient doesn't
exists at the following address)
2. be aware that the delivery maybe postponed until we can check exact recipients contact information, reach him/her and provide
the delivery on time convenient for the addressee.
5. If you do not get any reply from us in 24 hours, that means that we DIDN"T receive your letter. Please, resend it or call
us regarding your question or inquiry.
6. Usually you get your order copy while proceeding with ordering at the site. Please, check the copy to avoid further
misunderstandings or wrong ordering. Please be careful ordering at the site and choose the exact goods you want to be delivered. We
give you 4 opportunities to recheck all order information
- with your shop cart preview while making the order at the site, with the exact picture of the items you choose
- with the order preview
- with the copy of the order you get on mail you are registered with. There is a long URL at the bottom of the order letter. This
URL shows the image of ordered items
- the online status of your account. Please, log into the site with your e-mail and password and click My account where you may
find the activity for the whole membership period.
7. We usually confirm the order the next day or (if it s Sunday) the day after. So, please be patient till we get
confirmation from local florist and inform you about the status of your order. Or you may also check your online account
information where you may find order status information.
8. Please note that jewelry delivery is possible ONLY to Russia! We do not delivery jewelry to FSU countries due to the new
customs regularities when we cant guarantee the safeness of the precious items.
9. The food baskets to European countries, USA, Canada and Australia maybe unavailable during some period of times or be sold
on other prices and terms
10. If you cant find the destination city in the list, please choose -not-in-the-list-city We are regularly updating out data
base but we cant list all small cities of Russia. So, your search through the destinations list will be too complicated. We are
working on the problem and will make technical updates soon
11. Each destination may have delivery factor that depends upon the local economical situation, sever climate conditions or
difficulties to be reached.
12. Any out-of-ordinary orders should be consulted with the administrator. There is no regular charges for that thats why
total price will be concluded after all details will be accepted
13. You may cancel your order 24 hours in advance before the delivery should be processed by the service. Please, notify the
administrator either by e-mail, fax or phone. Please, check the reply that will confirm that the delivery is cancelled.
14. If you order a picture of the recipient with your flowers, note that it may take up to 7 business days to get by e-mail.
Not all the local representatives make pictures with digital cameras. So, we need time to develop it, scan and send it to you. You
may always request the original of the picture by regular mail, delivery time will depend upon the type of mail you choose.
Life-time Discounts for SendFlowersUkraine customers! from 5% up to 20% with each order!
Fresh cut long stem red roses.
Elegant european roses mix
A soft colored basket mix for your tender friend
A romantic basket
Fresh cut long stem pink roses
Flowers cake with strawberries.
Bright gerberas mix of various colours with greenery and natural wrapping
A festive bouquet of tulips and carnations.
Spring basket mix
A gift basket with the bottle of wine
Dear ASAP team!
Thank you very much for your help. As usual, you guys did your job very well. The bouquet was performed absolutely beautiful. Great job, quick respond and hassle free customer service.
Brilliant job! Everyone's happy. I'm so glad being working with you all those years!
Thank you. Thank you very much!
Yours satisfied customer Alex,
My dear Tatyana,
I was talking with my Fiancee, Tanya, last night and she was still so delighted with the flowers you chose for me.
She told me the colours were so beautiful and she loved the cream roses. She also told me the bouquet was so big and heavy, she is not able to carry the flowers and the large vase with the water, to her computer so she can show me the photograph of them.
I have been able to see all the other flowers you delivered to her and I can agree with Tanya, they were beautiful. This is the reason I will continue to use your services until she comes to England to be my wife.
Again, I want to thank you Tatyana for the beautiful flowers you have delivered, You have made her very happy. She cannot stop telling me about them!!
Tanya told me that the man who delivered the flowers, took two photographs of her with the flowers. Would it be possible Tatyana, to send me a copy of this photograph by email of this bouquet?? I would be so grateful if it is possible.
I hope, and look forward to the photo email from you in the near future, and thank you once again for the bouquet and the hand written card (In English) It has been very special for my Tanya, thank you to you and all your staff for such a wonderful service.